Privacy

Privacy Policy

How we collect, use, and protect your personal data · blackpathsoftwaresolutions.com

🔐 Security Reminder

We will never ask for your debit/credit card PIN or net-banking passwords via call or email. If someone claims to be us and asks for such details, report it to law enforcement immediately.

📥

Data We Collect

When you register or use our Platform, we may collect:

Name, date of birth, address
Telephone / mobile number and email ID
Proof of identity or address
With consent: payment instrument details (card/bank account) or biometric information
Behaviour, preferences and activity on the Platform (aggregated)
Transaction-related information on Platform and partner platforms

You may choose not to provide certain information by not using that particular feature or service.

🎯

How We Use Your Data

Provide and fulfil the services you request
Assist sellers and partners with order handling
Resolve disputes and troubleshoot problems
Send you updates, offers and personalised experiences
Detect and prevent fraud and criminal activity
Enforce our Terms of Use and conduct research/surveys
Marketing — with opt-out option provided

🔗

Data Sharing

We may share your data with:

Group entities and affiliates for service delivery
Sellers, logistics partners, payment processors
Third-party reward programs opted by you
Law enforcement and government agencies when legally required
Third parties to enforce our Terms or protect rights/safety

Third-party partners are governed by their own privacy policies. We are not responsible for their practices.

🛡️

Security

We use reasonable security practices to protect your data. However, internet transmission cannot be guaranteed as completely secure. Users are responsible for protecting their own login credentials.

🗑️

Deletion & Retention

Delete your account via Profile > Settings. We may delay deletion for pending grievances or shipments. Data is retained only as long as legally required. Anonymised data may be retained for research.

👤

Your Rights

You may access, rectify, and update your personal data directly through the Platform's functionalities.

To withdraw consent, write to our Grievance Officer with the subject line: "Withdrawal of consent for processing personal data". Note: withdrawal is not retrospective and may restrict your access to certain services.

📢 Policy Updates

We may update this Privacy Policy periodically. Significant changes will be notified as required by applicable laws. Please check this page regularly.

📬

Grievance Officer

For privacy-related concerns, contact us at:

📞 +91 9843860940 | Mon–Fri, 9:00 AM – 6:00 PM

🌐 https://blackpathsoftwaresolutions.com